Find answers to our most commonly asked questions below

Payments

Yes, we accept both Visa and Mastercard. Payments for event registrations can be made at the time of registering, or we can take payment over the phone once you have received you invoice.

If you have paid by Credit Card our accounts team will send you a tax invoice within 2 working days of your registration. If you have registered for your event on account, a tax invoice will be issued directly to your councils account department for payment.

Please refer to SOLGM's Event Terms and Conditions. Any cancellation must be made in writing by emailing info@solgm.org.nz.

The reason for this is may be because you haven't been assigned to your council/company on SOLGM's end, therefore the system is unsure of who to invoice. Please log out, close all of your browsers, and wait for around half an hour and then try again. If you are still not able to purchase by invoice, please call the SOLGM mainline +64 4 978 1280.

Event Registration

Yes. Simply login to SOLGM.org.nz as yourself, and in your shopping cart, remove your name from the ticket box and enter the name of the person attending. When registering a member, please ensure you type slowly and a drop down will appear with the members name, select the name and this will give them the member price.

Yes, simply click the 'add a ticket' button in your shopping cart and your total price will automatically update depending on how many tickets you would like to purchase.

If you are not receiving the members event discount, please contact us at info@solgm.org.nz

This may be because your session has timed out. You may have refreshed the page or gone in and out of the payment screen too many times. You need to log out, close all of your browsers, and give the system 10-15 minutes to reset and clear the cache before trying again.

When the SOLGM website refers to SOLGM Membership, it is referring to individual membership, not per council. The individual must pay a yearly membership fee to SOLGM in order to receive the member discount. If you are an individual member of SOLGM, or you are registering on behalf of a SOLGM member, SOLGM.org.nz will automatically change the ticket price for you. If you are interested in becoming a SOLGM member, you can find more information on this here.

The delegate or their representative needs to register personally for an event to ensure dietary and other requirements are recorded at the time of registration. If you are having difficulty registering, please contact us at info@solgm.org.nz

Membership

Yes, as SOLGM membership is individual your membership is transferable between councils. If you are moving councils please contact us so we can update your details.

Login and Subscribe

To subscribe to our twice weekly e-newsletter, click this link WHATSNEW, and then click send.

If you have previously registered for an event you will have a login, if you are unsure contact info@solgm.org.nz, or call 04 978 1280 and we can check this for you.

Click the login button at the top of the screen, the click Get help, and follow the reset instructions. If you are having difficulty please call 04 978 1280 and we can assist.