A large-scale IT transformation project that saw Auckland Council move its property maintenance reporting online has been awarded the Local Government Funding Agency (LGFA) Award for Transforming Service Delivery by the NZ Society of Local Government Managers (Taituarā).
The Award, which is one of the categories of the prestigious 2020 McGredy Winder Taituarā Local Government Excellence Awards®, is for Request for Service, which took 150,000 (approx) property maintenance requests from a 55-step mostly manual process, to a 10-step automated process.
The judges acknowledged the scale and complexity of the project.
“Interacting with councils online is a customer expectation, particularly for property maintenance service issues”, said Raymond Horan, Taituarā’s Chief Advisor.
“The judges were impressed with not only the scale and impact of the changes, but also with the effort the team has made to share their learnings across the organisation.”
Taituarā’s Chief Executive Karen Thomas said that the McGredy Winder Taituarā Local Government Excellence Awards® are an opportunity to acknowledge and celebrate the incredible work of professionals in the local government sector.
“The contribution and the commitment to communities that our local government professionals demonstrate is wonderful.
“At a time when councils when are working tirelessly to provide services and support to their communities, it is great to be able to announce this news.
“Congratulations to Auckland Council and thank you again to LGFA for their support.”
Also announced today were the six category winners of the 2020 McGredy Winder Taituarā Local Government Excellence Awards®, including a Supreme winner, the Brookfields Emerging Leader of the Year Award, several other Overseas Manager Exchanges (sponsored by Civic Financial Services, AskYourTeam and Marsh), the Skills Organisation Melbourne Business School Leadership Scholarship, the Taituarā Distinguished Management Award, and the President’s Award for Distinguished Contribution to Taituarā.
Taituarā’s annual Gala Dinner event was cancelled due to COVID-19, and so award recipients were announced online this year.