The Wairoa District Council received the Most Improved Best Customer Service Experience Award this year

Chief Executive Steven May says that he was extremely pleased that Council has been recognised with these awards and it is testament to all the work and effort that has been carried out by our staff.

“We’ve spent a lot of time working on improvements in these areas and it’s so awesome that we’ve won these awards. It’s true validation for all our efforts.”

“The ALGIM Awards are hotly contested by Councils throughout the country and I’m over the moon that we’ve been able to scoop these awards.”

“The Best Customer Experience Award is a really cool surprise. We’ve spent a lot of time and effort in being customer-centric and being focused on delivering a great customer experience for our ratepayers and our wider community. All credit to Group Manager Kimberley Tuapawa for leading this project and to all the members of her team for delivering.”

“What is really great about this particular award is that it is judged based on “Mystery Shoppers” who contcat all Councils in New Zealand and rank their experience as a customer.”

“Customers themselves have judged that the Wairoa District Council of any other Council in the country had the most improved and best customer experience and this is just great to have won this award.”

“I want to acknowledge all our staff who have worked to achieve these great outcomes.”