Online Payments made through this Website

  • SOLGM is based in New Zealand and all transactions will be billed in New Zealand dollars.
  • Credit card payments are made through a secure, SSL-certified gateway.
  • The name "SOLGM Wellington" will appear on cardholder statements for any transactions through this website.

General Returns and Refunds policy

  • Event cancellations and refunds are detailed in the following section
  • For general online purchases, our refunds policy is: no refunds.

Event Cancellations and Refunds

Event Cancellations and Postponements

Whilst every effort will be made to run all advertised events, SOLGM reserves the right to cancel an event due to low enrolment or other circumstances which would make the event unviable. If SOLGM cancels an event attendees will be offered a full refund.

Should circumstances arise that result in the postponement of an event, attendees will have the option to either receive a full refund or transfer registration to the same event at the new, future date.

SOLGM will endeavour to notify attendees as soon as practicable of cancellations and postponements and will not be liable for any expenses incurred by attendees as a result of the cancellations and/or postponements.

Force Majeure

Under no circumstances will SOLGM be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control including without limitation fires, flood, storms, explosion, earthquakes, other acts of God or war or in the case of webinars, technical failures.


Once a completed registration form has been received any cancellation must be made in writing by emailing .

For cancellations 7 working days or more prior to an event:

If cancellation of registration is received 7 working days or more prior to the start date of the event, the registration fee will not be invoiced, or if pre-paid, a full refund will be given. All refund requests must be made by the attendee or credit card holder and must include the name of the attendee and/or transaction number.

For cancellations less than 7 working days prior to an event:

If cancellation of registration is received less than 7 working days prior to the start of the event, or in the case of registered non-attendees, the registration fee will be payable in full and no refunds given.

However if a registered person is unable to attend a substitute may be sent at no extra cost. Exceptions to this may occur in relation to specific events i.e. where the nature of the event requires preparation work or does not allow for substitution by another council employee (e.g. the Chief Executive Forum).

Where there are circumstances beyond attendees control that prevent them from attending an event i.e. disruption to travel arrangements, sickness etc. please contact us at giving full details. It is our usual policy in these circumstances not to refund the registration fee but to provide course materials (if applicable).

Please note that these above policies apply to all SOLGM events unless otherwise noted in the corresponding event materials. Please read all individual event information thoroughly.

Please note:

The information you supply during registration will be shared and used between SOLGM staff, contractors and third party providers for the sole purpose of this event and for notifications of subsequent SOLGM events. You are entitled to ask SOLGM for access to your personal information and to request any corrections. Unless you request otherwise, your information may be shared with fellow participants and event sponsors in the form of a participant list.