The ability to report issues, submit ideas and send feedback to council has now gone live in SOLGM sponsor Datacom’s Antenno app for local government community engagement. People in the community can now notify councils immediately if they discover graffiti, potholes, dumped rubbish or other issues. It’s much more convenient for people because they can report things when they find them, or take a photo and report later, they no longer need to find the right phone number and wait in a call queue.
This builds out the Antenno community engagement app which already sends alerts and notifications for places and topics that individuals care about such as home, work, or school. It is free for people in the community to use and is already in use by a number of councils in New Zealand.
South Waikato District Council and Tāupo District Council are using the new issue reporting now. Marlborough District Council and Kāpiti Coast District Council will go live with issue reporting soon.
“We are excited to have achieved two-way communication for councils through the Antenno app, as we believe this to be a first in the local government space,” said Mark Matijevic, Director Local Government at Datacom.
“Now that we’ve built this, we’re expecting to see greater engagement from the community as reporting issues through Antenno is very quick and easy.”
Taupō District Council’s Head of Communications and Customer Relations Lisa Nairne said while the intention was to do a soft roll out of the new feature, with no promotion while internal testing took place, users had other ideas.
“We received the first reported issue within hours of it going live, which just shows the demand is out there. As a council, we are always looking for ways to make it easy for our customers to contact us and we are sure the reporting feature will make a marked difference to our customer experience.”
South Waikato District Council had a similar experience with Communication Manager Kerry Fabrie saying:
"South Waikato District Council is thrilled with the new feature and we look forward to receiving reports from our community via Antenno. What is even more exciting is that we got our first report on day one, within three hours of us notifying our existing users… that's pretty cool!"
Upcoming SOLGM events and webinars
Recipe for Disaster: Building Policy on Shaky Ground Webinar - 30 May with a recording available afterwards
Future Workforce Forum - 7-8 June in Auckland
Project Management - 14-15 June in Palmerston North
Climate Change and Local Government Forum - 21-22 June in Wellington
Contract Management - 26-27 June in Wellington
Governance Professionals and Committee Advisors Forum - 5-6 July in Wellington
Community Plan Forum - 13-14 August in Rotorua
Annual Member Survey
If you are a member of SOLGM and haven’t yet completed our short 2018 Member Survey, please do because survey responses will guide our actions over the next 12 months. The survey has twelve questions and it has taken other members an average of seven minutes to complete. If you haven’t yet received an email invitation, please check your junk mail. If it isn’t in there, please contact us at info@SOLGM.org.nz so we can get an email invitation out to you.