The Datacom Virtual Marketplace - Leading Practices in Local Government showcases a selection of the entries recognised in the 2020 McGredy Winder SOLGM Local Government Excellence Awards®. The 2020 Datacom Virtual Marketplace brings these dynamic, best-practice case studies together across two virtual sessions.

About this event

This is an event for those looking for leading practice. This could be the redesign of a front-line service, organisation and culture change, community engagement, environmental management or collaboration. The principles and practices each of our case studies showcase are transferable across disciplines.

Register free for Monday 3rd August event here

Register free for Tuesday 4th August event here


Monday 3rd August 2020

1.00pm Welcome
Raymond Horan, Chief Advisor, SOLGM

1.05pm Request for Service – Winner of the LGFA Award for Transforming Service Delivery
Sarah O’Hagan, Portfolio Manager, Auckland Council

The Request for Service project saw Auckland Council move its systems for reporting property maintenance issues (approximately 150,000 such requests per year) from a 55-step, mostly manual process to a 10-step automated process. A successful story of a large scale project delivering a large scale change.

1.35pm At the Heart of Our City - Winner of the Tompkins Wake Award for Better Policy and Regulation

Wendy Barry, Porirua City Council

At the Heart of Our City is Porirua City’s overarching framework for delivering on the Council’s strategic priority – “Children and Young People at the Heart of Our City”. The Excellence Award judges commended the linkages to the council’s wider long-term plan objectives, its drawing in of a number of central government and community agencies in a coherent way, and the meticulous design of its monitoring and evaluation. A great example of council’s influencing community outcomes without taking a huge role in service delivery.

2.05pm Together We Thrive – Winner of The Capability Group Award for Organisation and People Development

Monique Davidson, Chief Executive, Central Hawke’s Bay District Council

Together we Thrive is Central Hawke’s Bay’s multi-year organisational transformation and development programme – designed to align with council’s wider vision for the relationship with the community. It was an ambitious rethink of the way an entire local government organisation thinks and acts built on the leadership of senior management, a clear expectation from the governance wing, and a clear measurable transformation plan.

2.35pm A word from our sponsor: Datacom

2.50pm Closing Comments

3.00pm End of Session One

Tuesday 4th August 2020

1.00pm Welcome
Raymond Horan, Chief Advisor, SOLGM

1.05pm Ohinepouwera Driftwood Windbreak– Highly Commended in the Minister’s Award for Council/Community Relations
Tom Simons-Smith, Coastal Specialist, Dunedin City Council

The Ohinepouwera (Karitāne Sand Spit) driftwood windbreak project was a partnership between Kāti Huirapa Runaka ki Puketeraki, the wider Karitāne community and the Dunedin City Council to co-design a sustainable solution to the erosion of the sand spit and consequent damage to property up-river. The project shows the value of early, open and honest engagement to codesign a solution that all could agree upon. A great example of a non-engineering solution that the sector would do well to learn from.

1.35pm The 2019 Rotorua Child Equity Programme Pilot – Winner of the Minister’s Award for Council/Community Relations

Jill Campbell, Rotorua-Lakes Council

The Child Equity Programme Pilot This is the type of community-based solution that Parliament intended when it restored wellbeing to the statutory purpose of local government. The Child Equity Programme Pilot brought together the council, a grouping of community and central government agencies and a decile one school. The programme provides tamariki living in deprivation with access to activities, services and experiences that enhance health and well-being

2.05pm Te Arawa Catfish Killas – Winner of the McGredy Winder Supreme Award and Te Puni Kokiri’s Award for Bicultural Leadership

Lucas Macdonald, Biosecurity Officer, Bay of Plenty Regional Council and William Anaru, Te Arawa Lakes Trust Catfish Coordinator

The Rotorua/Te Arawa Lakes Catfish Response programme (entered under the name Te Arawa Catfish Killas) is a collaborative pest management initiative involving the Bay of Plenty Regional Council and the Te Arawa Lakes Trust incorporating the matauranga and tikanga of Te Arawa. The programme’s model of managing a biosecurity issue through co-management with Māori is widely applicable to any natural resource issue across New Zealand. The programme’s blend of education, action and co-option of local communities is an exemplar of successful approaches to environmental management and good regulation.

2.35pm A word from our sponsor: Datacom

2.50pm Closing Comments

3.00pm End of Session One