For internal and external communications and community engagement professionals.

  • 31 Oct 2019-01 Nov 2019
  • 9:00 AM-5:00 PM
  • Save to my Calendar
  • Wharewaka Function Centre, Odlins Square, 2 Taranaki Street, Wellington, Wellington City, New Zealand
  • Ticket to Communication and Engagement Forum 2019
  • 935.00 (plus GST) Members
  • 1,060.00 (plus GST) Non Members
Login to Ticket to Communication and Engagement Forum 2019
  • Ticket for dinner event at Fratelli's Italian restaurant
  • 43.48 (plus GST) Members
  • 43.48 (plus GST) Non Members
Login to Ticket for dinner event at Fratelli's Italian restaurant

About this event

Accomodation + Dinner

The fresh, trendy and newly opened Oaks Hotel Wellington are pleased to offer SOLGM a special delegate rate for the Communications and Engagement Forum. Only a short walk away from Wharewaka Function and Events Centre and right in the heart of Courtenay Place, book here from only $199.00 per night.

SOLGM has organised an optional dinner which will take place on Thursday 31st October at Fratelli’s Italian restaurant on Blair Street at 7pm after the Networking Drinks on day one of the forum. For those of you who are staying at The Oaks Hotel Wellington the restaurant is conveniently only a short distance away.

The dinner will be charged at $50 per head, any drinks purchased on the night will be at your own cost.


Good communications are especially important in the local government sector which delivers such a broad and diverse range of services. All of which are vitally important to the well-being of our communities.

This annual two day forum aims to bring together those who work in the exciting and challenging field of local government communications and engagement. Here is where you can share knowledge, explore innovative developments and hear about up to date techniques and approaches in the world of communications.

This year’s programme is a mix of sessions that will focus on new approaches to ongoing communication and engagement, including shifting consultation and engagement from being structured at a point in time to becoming a regular ongoing dialogue between councils and their communities.

Who should attend

- All local government communications and public affairs managers, advisors and officers

- All local government managers and staff with the responsibilities for conducting or supporting community engagement

Day One: Communications & Engagement

8.00am Registration

9.15am Mihi Whakatau

9.30am Welcome from the Chair
Sam Rossiter-Stead, Head of Communications and Engagement, Wellington City Council

9.35am Engaging Customers from the Inside Out: Best Practice in Internal Communications
Kate Porter, Head of Communication and Community, Countdown

10.15am How Hamilton Council gave effect to the Chief Executive's Role in the Electoral Process
Richard Briggs, CEO, and Natalie Palmer, Communication and Engagement Manager, Hamilton City Council

11.00am Morning Tea

11.20am Case Study: NZ Police Communications
Nathan Chambers, Creative Director and Head of Design, Stanley Street Agency and Paul Halford, National Manager: Marketing Communications, NZ Police

12.30pm Table-Top Discussion
Innovative Communication - Examples of Council/Community Conversations

1.10pm Lunch

2.10pm Ko te kai o te rangatira, he korero: Communicating with Iwi
Katerina Pihera-Ridge, Senior Māori Advisor Toi Moana, Bay of Plenty Regional Council

2.50pm Advanced Analytics for Digital Communications

- Moving beyond vanity metrics towards meaningful, measurable outcomes
- Tracking and delivering value across channels and teams
- Digital tools for improving paid and organic content performance
- Case study: Parliament's digital engagement approach

Hans Landon-Lane, Communications Advisor (Social Media) Parliamentary Engagement, New Zealand Parliament

3.40pm Afternoon Tea

4.00pm Communication and Leadership
Sam Rossiter-Stead, Head of Communications and Engagement, Wellington City Council

4.45pm Pecha Kucha session - short punchy presentations
Pecha Kucha means "Chatter" in Japanese. You’ll have 20 slides and 20 seconds per slide to share a project, success story or message you want other attendees to hear. We already have some slots taken – are you up for the challenge? Contact to register your interest.

5.15pm Summing Up by the Chair

5.20pm Networking Drinks

Day Two: Communications & Engagement

9.00am Welcome to Day Two
Sam Rossiter-Stead, Head of Communications and Engagement, Wellington City Council

9.05am Encouraging Participation - Practical Tips, Tools and Stories
A Workshop with Barbara Maclennan, CLD Practice Lead, Inspiring Communities

10.15am Morning Tea

10.35am World Café Session
Delegates will have had the chance to suggest topics on Day One.
Choose your discussion café.

Steering Group members will assist with this session
Topic 1 - Creating Great Internal Communications

11.20am Break out session - Tour of the Communications Bunker at Parliament

1.00pm Lunch

1.50pm What's Coming Up from SOLGM?
Kate MacNaught, Manager Sector Improvement, SOLGM

2.00pm A foot in the door: Iwi Participation during the Wai Iti Fires Emergency Response

- An introduction to the fire
- An Iwi mandate - what they were asked to do and how they did it with different aspects of communications
- The wider picture (drought, the RSE workers, Pasifika community and multi-ethnic community)
- Working alongside government to implement and develop what was learnt

Aroha Gilling, Kaitiaki Whakatinana Tiriti / Treaty Settlement Ranger, Te Papa Atawhai/DOC

3.10pm Summing Up by the Chair


Nathan Chambers
Creative Director & Head of Design, Stanley Street Agency Read Profile
Barbara MacLennan
Inspiring Communities Read Profile
Sam Rossiter-Stead
Head of Communications and Engagement, Wellington City Council Read Profile
Katerina Pihera-Ridge
Senior Advisor, Māori Policy, Bay of Plenty Regional Council Read Profile
Kate Macnaught
Sector Improvement Manager, SOLGM Read Profile
Aroha Gilling
Kaitiaki Whakatinana Tiriti/Treaty Settlement Ranger, DOC Read Profile
Kate Porter
Head of Communications and Community, Countdown Read Profile
Richard Briggs
Chief Executive - Hamilton City Council Read Profile
Natalie Palmer
Communications and Engagement Manager Read Profile