Learn from our international presenters how to manage performance issues, maintain strong positive relationships and actually create trust even in times of conflict.
- 24 Feb 2017
- 09:00 - 17:00
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- AREA, Wellington, New Zealand
- 460.00 (plus GST) Members
- 520.00 (plus GST) Non Members
About this event
Managing Performance Masterclass
Having Challenging Conversations
Trust is not a prerequisite for communication. It is a byproduct of communication. Yet council leaders are often confounded by the complex challenge of confronting performance problems, even when ignoring them stifles the development of high performance teams, strong relationships, productivity, and trust.
Managing performance constructively requires tangible skills and tools for having challenging conversations that actually solve performance problems, strengthen relationships and deepen trust. Only then does performance management become a stimulus for creative problem solving, increased innovation, and the inter-dependent functioning required in city, regional, and district councils.
Even with the best of intentions, many of us communicate automatically, often making blunders that take a toll on our professional and personal lives. The models presented in this Masterclass offer flexible guidelines with progressive steps that are easily learned, applied, and adapted in order to manage performance issues, develop and maintain strong, positive relationships and to actually create trust through conflict.
The presentation style of the Glasers is unique (see biography at bottom of page). Former actors as well as award winning researchers and university professors, the Glasers utilise their dramatic skills to recreate compelling performance management scenarios directly from the lives of council leaders. This course has evolved from three decades of their own published, field-tested research and introduces participants to concrete, tangible skills to:
- DECODE the hidden world of non-verbal communication to understand what people are really saying.
- TEACH people how their behavior is a problem without making them feel defensive.
- CONVERT criticism from defensiveness and blame to insight and agreement.
- RAISE difficult issues that simultaneously solve problems and strengthen relationships.
- TRANSFORM the organization’s culture from avoidance to positive engagement.
- CLARIFY perceptions before making assumptions.
- CREATE trust through conflict.
If you have any queries please email events@taituara.org.nz or call 04-978-1273
Presenters
The Glasers
Read ProfileThe Glasers
Peter A. Glaser, Ph.D. and Susan R. Glaser, Ph.D. received their doctorates in Communication from the Pennsylvania State University. Authors of the internationally acclaimed book, Be Quiet, Be Heard: The Paradox of Persuasion, they have been married business partners and co-presenters for four decades. Drs. Glaser have published three books and more than 40 research articles. Their research on transforming organisational culture has received the International Association of Business Communication Research Foundation Award for bridging communication theory and practice. Feature stories have been written about them in Business Week, Newsday, Nation’s Business, National Business Review, Working Woman, Success Magazine, and the Washington Post.
The Glasers joined the faculty of the University of Oregon in 1975. Active consultants since then, their programmes have taken them around the world working with federal, state, and local government leaders throughout the US, New Zealand, Canada, and the U.K., including their ongoing work with the US Congress. They have been featured presenters at the International City/County Managers Association and also at regional local government leadership conferences throughout the U.S. They have also been keynote speakers at the Society of Local Government managers in New Zealand and the Society of Local Authority Chief Executives in Great Britain.
Learn more about the Glasers by visiting theglasers.com.