Business interactions and relationships are all about negotiation. Every time you try to influence someone to do something you are negotiating. This may be with suppliers, contractors, community groups, customers, colleagues, managers, other departments and the CEO. In fact, an employee may spend up to 60% of his or her day negotiating.
The 1 1/2 day course provides you with a framework that will help you work effectively with a wide range of groups who will have varying issues, interests and requirements. The course will also provide strategies and tools for conflict management. All learning is set in a local government context.
- Managing individual or group conflict
- Negotiating with internal & external stakeholders
- Enforcing compliance to local authority regulations and bylaws
- Negotiating resolution of issues between departments
- Mediating conflict resolution and agreement between groups
- Negotiating resolution to issues with customers and colleagues
- In order to achieve optimum hands on coaching, delegate numbers on this course will be restricted to the 1st 42 registrations received.
At the time of registration you will receive a Workbook with full programme details and other relevant information.
|1st Registration||$To be confirmed||$To be confirmed|
|2nd and 3rd Registration||
$To be confirmed
$To be confirmed
NB: Rates are exclusive of GST
Additional event information
- The Course will start promptly at 10.00 am on Monday 8 October 2012 and finish at 1pm on Tuesday 9 October 2012.
- Dress: smart casual and comfortable to ensure learning
This is your opportunity to learn from an International Specialist in the field of negotiation and dispute resolution
Colin McKenzie is an internationally-recognised negotiation expert. He has thirty years’ experience in training, consulting and coaching in conflict management (specifically, negotiation, facilitation, mediation and relationship management), in a wide variety of countries, in both the public and private sectors. Much of his year is spent working outsideNew Zealand on international projects, where he is in heavy demand.
Colin spent eight years studying, teaching and consulting in North America. After training at two of North America’s most prestigious institutions, Colin was a senior consultant for five years with Conflict Management Group (Boston), where he acquired a very wide range of professional experience, including:
Teaching conflict resolution;
- leading negotiation training workshops
- acting as a mediator on many natural resource disputes in North America
- working on conflicts involving Indigenous peoples in Canada, USA, Australia & New Zealand
- acting as a consultant to the Canadian Federal Government on Alternative Dispute Resolution.
Before leaving New Zealand in 1990 he had already accumulated ten years’ professional experience in environmental and intercultural conflict management, working primarily in the energy, environmental and community impact assessment areas. His experience also included work on Maori tribal claims over natural resources.
Since returning to New Zealand in 1997, Colin has further widened his experience, training, consulting and mediating with private and public sector clients inNew Zealandand abroad. His recent assignments have involved him in conflict management projects in Africa, SE Asia, Central Asia, Europe andAustralia. He continues to represent Conflict Management Group (CMG,Boston) inNew Zealand.
Colin’s formal credentials as a negotiation expert are impressive:
- one year Specialisation in Negotiation and Dispute Resolution at the Harvard Negotiation Project, Harvard Law School,
- three year Masters degree in Conflict Resolution (MES) from Toronto
- Fully accredited as a mediator and negotiation trainer by Harvard Law School & CMG(Boston).
Colin has particular expertise in advanced negotiation training, mediating complex multi-party disputes, and environmental and intercultural conflict resolution.
As a senior member of the profession, he now devotes some of his time, as part of a group of prominent practitioners, to building greater awareness of dispute resolution practices in NZ and the Asia Pacific region. He has written extensively on the subject and continues to teach and train with colleagues at the Harvard Program on Negotiation, as well as several Universities in NZ
Comments from previous attendees
- I consider this to be the most worthwhile course I have been on during my 8 years at Council and have been busy recommending it to colleagues.
- My colleagues have commented (unsolicited) that they’ve noticed the new skills already (and I wasn’t consciously trying). Seems like a success to me thanks.
- Really enjoyed learning about the Negotiation process & clear format that I can use in making my negotiations / meetings more successful for both parties involved.
- Management Very Useful, Great handbook, thanks
For further information on this event or assistance registering, please email Carolyn Lampp (firstname.lastname@example.org) or phone 04 978 1243.